Authors: Gary P. Westerhoff, Diana Gale, Jerome B. Gilbert, Scott A. Haskins, Paul D. Reiter

Publishing: American Water Works Association (AWWA)

Published: 2003

This book synthesizes water utilities' experience and offers insights on how some of the approaches might work for your utility. Together, these experiences and insights provide methods, or pathways, that utilities can adopt in response to demands for continual improvement. Even with limited resources, water utilities can forge pathways to higher performance. This book shows you how.

download